What is a tourism dispatcher and its task? Dispatching is the abbreviation of planning and dispatching. The person who works as a planning and dispatching operation is called a dispatcher in job identification, and is commonly known as &”;dispatching&”; in the industry. The main task is to implement the specific matters of the team in food, accommodation, transportation, travel, shopping and entertainment according to the reception plan, so as to ensure the normal progress of the itinerary and schedule. This job is a bit like dispatching and a bit like backup. When the travel agency is responsible for running business and organizing a group, when the contact list of tourists is brought, it is handed over to the travel agency, and the subsequent work is handed over to the dispatcher. The Planning Commission is responsible for the itinerary arrangement, the guarantee of accommodation and transportation, and the price accounting of this group. The travel agency&;s planning and adjustment work is the business work that the travel agency&;s planning and adjustment department organically integrates hotels, restaurants, scenic spots, gates and other tourism services with other tourism enterprises according to the service requirements scheduled by tourists to provide tourism services for tourists. How to learn to be an excellent dispatcher should pay attention to the following points: 1. Study hard and master knowledge. A qualified engineer should be familiar with all kinds of tourism laws and regulations, including 《旅行社管理条例》《导游管理条例》 and contract laws and regulations, hotel management, vehicle transportation, aviation laws and regulations and other related industries. Dispatching personnel should not only have the routine means of normal operation, but also be good at learning, be willing to study, grasp the ever-changing new trends and new information in time, so as to improve their work level, be willing to work hard to learn new working methods, and constantly &”;charge themselves&”; in order to be higher, faster, more accurate and stronger. If you want to master the floating price of hotels and restaurants; The adjustment of land, sea and air prices and the change of flights; The situation of local new scenic spots and new routes can&;t rely on &”;listening to others&”; or relying on it. We should pay attention to on-the-spot investigation. Only by mastering detailed and accurate first-hand materials can we calmly respond to the battle and ensure the rapid and smooth operation. 2, customer first, cautious commitment Careful commitment is not cautious and cautious, but a bold commitment to seek truth from facts. Usually, due to the position of travel agencies in the industrial chain, enterprises are bound to be restricted by upstream or downstream. Especially for the land agency, any link may be weak and fatal because of the influence of n factors in providing the guarantee of six elements. Therefore, when giving the commitment to the tour group, we should not only explain the situation such as &”;peak season&”;, &”;price adjustment&”; and &”;unforeseeable&”; realistically, but also make a &”;blatant&”; commitment. For example, train (plane, ship) ticket guarantee, in fact, the &”;ticket&”; itself will not be favored or patronized accidentally because of the size of the enterprise, and &”;never ensuring foolproof&”; is just a &”;dream&”; of the travel agency. 3, organized. The dispatcher must carefully read the reception plan sent by the other party, focusing on the number of people, the number of rooms used, whether there is a natural single room, and whether the children occupy the bed; The exact time and port of arrival of the big traffic, notify the other party in time if problems are found in the verification, and make changes quickly. In addition, it is necessary to see if there are any ethnic minorities, religious believers or special dietary requirements among the staff, so as to inform the restaurant in advance; If anyone is found to have lived locally,Remember to send him a birthday cake to celebrate his birthday. If the number of people increases or decreases, it is necessary to change vehicles in time. Organization is the core of standardization, the prelude to standardization and the basis of programming. 4. Strictly implement the rules and regulations and control the travel cost. With the increasingly fierce competition, the gross profit of the tourism industry is gradually decreasing. The cost of travel agencies determines whether the enterprise can survive, and determines the space for profit growth and market share of travel agencies. Under the same conditions, it is expected that the negotiation ability of the dispatcher is closely related to getting better car rental fees and ticket prices for travel agencies and lowering the price of the whole line. On the same route, under the condition of ensuring the same level of accommodation, guests often ask why your travel agency is so expensive than other agencies. The reason is the problem of high and low cost, therefore, the plan adjustment makes the cost of travel agencies controlled. There are thousands of kinds of jobs, and the best in each line. If you want to be an excellent dispatcher, you must not only master the above, but also constantly learn new policies, study new methods, constantly explore experiences, sum up lessons, and work hard wisely, and you will do a good job.