Thanks! Ctrip. com is just a platform to provide tourism products for other travel agencies, just like Qunar. Just like Taobao, Taobao mostly sells in kind, while Ctrip sells travel services, including travel route products and related tickets, air tickets and hotel reservations. Kumeier was a tourist product purchased on Qunar.com during the Spring Festival. She repeatedly asked the customer service that it was not a shopping group. After being guaranteed, she ended up in a shopping group at the destination. Although she complained that the travel agency had compensation, the experience at that time was extremely poor. So, like you can buy fakes on Taobao, you will also encounter compulsory shopping groups on Ctrip. The function of the platform is like a big bazaar, providing a place where products are gathered, and everything will be available. Of course, the platform also has some supervisory responsibilities, mostly in the qualification audit of product suppliers. It is impossible to check and verify products one by one and there is no ability or strength to verify products one by one. For example, when booking a hotel on Ctrip.com, Ctrip.com definitely reviews the hotel&;s qualifications, but it also reviews the photos of the room at most, and it is impossible to check the room on the spot. If you buy travel services on Ctrip. com, first, you must judge whether the price is reasonable. If it is too low, it will not be enough for air tickets. It must be a shopping group, and it is very likely that there will be compulsory shopping. Needless to say, right? So what if you meet a shopping group? Is Ctrip responsible? The first is to complain about the travel agency that provides you with services or signs contracts, and secondly, you can also find Ctrip. The products purchased from Ctrip. com bear the responsibility of supervision, depending on the terms of the contract signed between Ctrip. com and the travel agency, and whether there are provisions on shopping groups. Ctrip. com will deal with the travel agency accordingly according to the contract. Generally speaking, it is most reliable to complain about the travel agency when the store bullies customers. I am a cool girl, an traveler, and my job is to promote material service providers. If you are satisfied with my answer, please like it! thank you If you have any questions and suggestions, please pay attention to: cool girl circle, check other contents, or please leave a message in the comment area to discuss ~ ~