Patriotism in a market economy is hooliganism. Consumers only pay attention to their favorite products and services. Don&;t talk about it, just talk about Huawei from your recent experience. &”;Double 12&”; scoured a glory Magic sports smart watch. After getting it, it is normal to run once indoors and outdoors; However, the second outdoor run began to quit frequently, which not only lost the sports record, but also crashed. Stop running and then turn it on. Everything is fine. I am worried that there is something wrong with the watch. In order to facilitate timely return and exchange, I call Huawei 400 for feedback. They asked to go to the maintenance station for inspection. The maintenance station didn&;t find anything wrong with the hardware either. Would you like to replace it? The maintenance station told me that a new watch can be replaced within 15 days of purchase, and the maintenance with a one-year warranty period is actually the replacement of the whole meter. I think this may be an accidental bug. I don&;t want to delay the use and decided not to change it. In the afternoon, I received from Huawei&;s RD department. An engineer asked me in detail about the phenomenon of failure. He is curious that this bug has been modified in the current firmware and should not happen again. He explained the cause of the failure, which may be that some parameters between software and hardware still don&;t match. He said to send me a new watch and let me send the old one back for him to study. Of course, you can also let me compare it for a while, leave what I am satisfied with and return the rest to him. I still remember the last time, when I used the glory bracelet, I couldn&;t automatically connect with my mobile phone. After consulting 400, I quickly received an inquiry from Huawei RD engineers. Later, it was proved that the problem was not in the bracelet, and everything was normal after the phone was initialized. A brand can grow sturdily, which must be based on good reputation and serve actively and quickly; Instead of talking to consumers about national feelings. Establishing direct communication between RD and customers not only shortens the period of problem feedback improvement, but also makes the information quality more reliable. As a customer, being able to participate in the improvement process of manufacturers can also improve satisfaction. This is the clever means. I like Huawei purely for customer experience, and I prefer their approachabl—— doesn&;t pretend to be a big enterprise, but always keeps close to customers as a small enterprise. This is also the concept that was promoted in GE Jack Welch. —— —— —— —— —— [updated after two weeks] This smart watch has a new firmware. In addition to adding the dial style, I also added a patch for the crash in sports mode, which feels like a special solution to my problems. Fast!