1. All mechanical locks are unlocked in the same order. Turn clockwise 3 times to align with the first password, turn counterclockwise 2 times to align with the second password, align clockwise with the third password, and then use the key to open. 2. If you forget the password, you can open the safe with the emergency key. 3. If you really don&;t know how to open it, you can contact the safe manufacturer.