In the summer of 2018, most employees of the property company gave up their rest, and completed the surprise tasks assigned by the school and the group while completing their daily work. In the hot summer and high temperature, the property owners spread the &”;light of property&”; all over the campus with full work enthusiasm and meticulous and thoughtful service:
Near the summer vacation, the apartment property management department ushered in the training and accommodation work for primary and secondary school teachers in rural villages and towns. Since the graduates of the year of 05 who lived in student apartments did not move out of student apartments until the beginning of July, the garbage in the apartments after graduation was piled up like mountains, and there was chaos everywhere. At this time, it was less than a week before the training teachers reported for duty on July 9. In order to ensure the smooth stay of the training teachers, the apartment department mobilized all building cleaners to form a sanitary cleaning commando. Working overtime to clear garbage, wash toilets, mop floors, and wipe tables and chairs, employees sweat profusely in sultry weather, especially in the process of cleaning toilets. Due to students&; long-term use without paying attention to cleaning, urinals and washbasins are thick and have to be thoroughly cleaned up. Only dilute sulfuric acid is used, and even though employees wear masks, they are still choked by the pungent smell of sulfuric acid, and their eyes are blinded. At the same time, the scheme for welcoming the students in the teacher training class was specially formulated, and related documents such as the flow chart of staff check-in, the instructions for teachers check-in, and the flow chart of teachers check-in procedures were made. On July 9th, on the day of teachers&; registration, due to the heavy traffic and hot weather, the teachers who came to check in immediately surrounded the duty room. In order to let the teachers check in as soon as possible, the duty officers forgot to dry the sweat on their faces, let alone take a break, and went on with their work non-stop … On the evening of July 10th, all the teachers were registered, and the duty officers dragged their tired bodies to each room for rounds and inspections. Although exhausted, the employees have no complaints, and there is only one belief in everyone&;s heart: to satisfy the training teachers!
In addition to undertaking the task of training and accommodation for primary and secondary school teachers in rural villages and towns, the apartment department seized the precious opportunity for students to leave school and cooperated with Jian&; an Corporation to carry out maintenance and renovation of Yunyuan Building 3. In order to do a good job in welcoming students in 2018, the department took precautions, made plans for welcoming students during the holidays, purchased necessary items for welcoming students, trained welcoming staff, adjusted the accommodation plan in time according to the increase of enrollment this year, actively accepted and took over Baijingge Student Apartment, and all the preparations for welcoming students were always in an orderly way.
In summer, although no teaching tasks are arranged in major teaching buildings, the laboratories, teaching and research sections, offices, computer rooms and practice workshops in more than 20 buildings are in normal working conditions, so it is not easy for the staff of the building department to &”;live&”;. In order to meet the learning requirements of students staying in school, the building department specially opened the self-study classrooms on the 5 th floor, 12 th floor and 9 th floor in the west, and assigned special personnel to be responsible for 24-hour cleaning; In order to cooperate with the school to complete the task of training primary and secondary school teachers in rural villages and towns, the 12 th floor of the East is specially opened to provide learning, meetings and records for training teachers.Services such as video services have won unanimous praise from schools and teachers. In August, the &”;Keeping party member&;s Advanced Education Activities&”; was in full swing. The 12th floor in the west and 9th floor in the east were particularly important as the main venues of the school&;s advanced education activities. The department organized special personnel to provide key services such as tea, and the excellent service of the staff won high praise from the school organization department and the propaganda department. During the whole summer vacation, a total of eight buildings were partially or wholly repaired and reconstructed. Before the repair and reconstruction, the building department signed an agreement with all the units that entered the building for construction, and strengthened the supervision of the building during the construction period to ensure the property safety of the related buildings. On July 22nd, under the direct care and leadership of General Manager Ji Yuming, the Building Department succ—— Optoelectronic Building, a State Key Laboratory. In the process of taking over, nearly 100 people were organized to conduct 9 comprehensive inspections and acceptance of the Optoelectronic Building, and the problems found were actively coordinated with the Infrastructure Department and related experts. At the same time, the security and cleaning work were fully carried out, ensuring the normal operation of the Optoelectronic Building.
Busy, this is the most true portrayal of the residential property management department in the summer vacation. All the staff of the residential department did not take a day off. Everyone got up early and worked for more than ten hours every day, serving the owners of Yuyuan Community and Ziyuan Community wholeheartedly. In particular, in August, more than 1,600 sets of keys were successfully issued for six small high-rise buildings in Yuyuan Community. As early as July, the department began all kinds of preparatory work, from the compilation and copying of materials to the classification and bagging of all kinds of materials, one by one, in an orderly way. After receiving the keys sent by Yuyuan Community Project Department, the department immediately mobilized manpower and cleaned them overnight. Faced with thousands of keys, the employees worked together with great enthusiasm and serious and responsible attitude, and classified, numbered, strung and bagged them according to the building and room type. In order to deliver the keys to the owner accurately, the staff checked every key delivered. Sometimes, in order to confirm a set of keys, it is often necessary to check the lock core for dozens or even hundreds of times. After confirmation, the corresponding keys A and B are strung together with key rings and put into corresponding bags. Repeated mechanical work for several days has made many employees&; hands swollen and their skins worn out, but they have no complaints; After continuous fighting, some staff members have obviously lost weight and their voices have become hoarse, but they have not slackened at all. They take the initiative to stay and work overtime every day, clean up the scene and get ready for the next day&;s work. Sometimes they lie on the sofa in the office for a while when they are too late to go home after working overtime, and laugh that this is really called &”;taking the community as their home&”;. In the process of issuing keys, employees have to face not only huge workload, but also inquiries and complaints from owners and teachers. However, the smile, care and patience of the staff have eliminated all kinds of problems invisibly.
During the summer vacation, all the staff of the campus management center not only did not rest, but also the workload increased than usual, and campus people were active in all parts of the campus. In order to keep the campus environment clean and tidy, campus people silently &”;plow&”;Yun &”;,when a large number of branches and leaves accumulate on the road due to the influence of typhoon, campus people concentrate on organizing cleaning and removal;&”; Due to the increase in the number of campus construction and home decoration in summer, construction waste also increases, especially catching up with the decoration of Yuyuan Teachers&; Community, and the scene of construction waste piling up like a mountain can be imagined. The employees overcame the difficulties of tight time and heavy tasks, worked overtime, and completed the removal of more than 30 construction wastes in the school with good quality and quantity, and removed more than 800 vehicles of garbage; Excellent completion of the venue layout of four &”;Bao Xian&”; activities, won the recognition of the school.
In the hot summer, it is hard to stop the community service center from caring for the lonely elderly in its jurisdiction. They insist on visiting the elderly 2 ~ 3 times a week and send them food such as mung beans, cold drinks and sour plum cream to prevent heatstroke and cool down, so that the old people deeply feel that their families are around! What&; s more worth mentioning is that the center specially organized staff to visit an old retired party member who was ill in the scorching sun. Seeing this, the 80-year-old man was moved to tears.
In the capital construction and maintenance of the school, the maintenance center actively responded to the guidelines of the school leaders and the group, worked hard to complete each task, and seriously treated the temporary problems. During the two-month summer vacation, the center office reported for repairs one after another every day. However, the comrades in the maintenance center always had a fiery heart, and they didn&;t stop their work because of vacation, nor did they delay the work process because of the hot weather. Everyone rushed to the scene as soon as possible and finished it seriously, regardless of whether they went to work or left work, day or night. At work, no matter how dirty and tired they are and how late they work, they have no complaints. In the past two months, the center has maintained more than 2,000 items of water and electricity, 1,000 items of wooden window chairs, 2,605 pieces of furniture distribution and 2,052 pieces of recycled furniture, ensuring that all teachers and students in the school still have a comfortable and safe study and life environment during the holidays.
As the saying goes, &”;Practice for 39 days in winter and three days in summer&”;, as the unit with the largest number of security guards in the group, it is particularly important to effectively improve the quality of security guards and establish a good image of property security. The property head office has drawn up a detailed summer training plan for the construction of security guards. The training contents include eight items, such as counting off, dressing up, standing at attention at ease, crossing over, stopping the transfer method, saluting, handing over and three major steps. According to the plan requirements, More than 100 security guards from 9 units, including West 12th Floor, Yunyuan Apartment and Yuyuan Community, received a rigorous training for one month. In order to ensure the training effect, Captain Ye Yu insisted on spot-checking the training of each team every week. After a hot &”;baking test&”;, the property security team members finally passed the on-site inspection led by the head office at 16: 00 on August 25th. Through the training, the face of the property security team members took on a new look.
Although the summer vacation has passed, with the joint efforts of all property owners, thoughtful and meticulous property services have handed in a satisfactory &”;answer sheet&”; for all teachers and students; However, it is the persistent pursuit of all property owners to continue the spirit of &”;service year&”; and carry out the service to the end.
2.
First, actively communicate with the property management company and implement the property entrustment contract.
1. Strictly review the use of special maintenance funds and resource appreciation funds in public areas. Because the equipment and facilities in the residential area have entered a period of frequent failures, there are many projects for repair and replacement of parts. In the first half of the year alone, there were three major repair projects for the property management company, which required hundreds of thousands of funds. After being reviewed and approved by the representatives of the owners&; congress, the industry Committee approved the replacement of fire-fighting parts in Guangzhou HSBC Building, the maintenance of central air conditioning in the third phase of shops and some water leakage projects that seriously affected the owners&; lives according to their priorities. The rest, such as the replacement of monitoring system, the maintenance of floating canopy in the third phase, and the replacement of some parts of fire protection system, need to use a large amount of funds, so we must improve the financing of special maintenance funds in the community to solve the problems.
2, improve the regular meeting system, solve the difficult problems that exist every month. In order to solve some thorny problems in the community, the system of holding a regular meeting once a month has been gradually restored this year, which has solved the difficult problems in the community to some extent.
3. Continue to improve the construction of community culture. Strengthen cooperation with property management companies and carry out colorful community cultural activities, such as letting owners carry out music activities in the fitness room of the club free of charge every Thursday morning; Often play table tennis and swim with the owner at his own expense; Organize the owner&;s one-day tour activities.
Second, the focus of the work is to solve the problem of housing leakage for the owners.
In the first half of the year, the owners complained that the leakage of houses or top floors was serious, and there were many households. Because the external wall leakage was generally the responsibility of public area maintenance (No.94 document of the Ministry of Construction), it was within the scope of using special maintenance funds. However, the owners generally had the idea of &”;nothing to do, hanging high&”;. It was impossible to use the maintenance funds with the consent of two-thirds of the owners, but it was really their own leakage and they hoped to solve it immediately. This was a very contradictory problem. In order to be responsible for the majority of owners, the industry committee visited the owners&; homes many times to discuss solutions. Sometimes, in order to understand the first-hand situation more clearly, it even risked climbing to the top-floor floating awning and other places to check. In this regard, the service center and the industry committee have done a lot of work, including some dredging work, and solved the leakage problem for several owners. Up to now, there are still about 20 owners&; houses leaking, involving about 60 thousand yuan. Here, it is suggested that the representatives of the owners&; congress give higher standards and limits to the industry Committee on the maintenance responsibility and the amount of control expenses in the public areas of the community, so that the industry Committee can better solve the water leakage problem belonging to the public maintenance responsibility for the owners.
Three, continue to do a good job in suing Hongfu Company and Yuehua Company for defaulting on the &”;two gold&”; work.
On behalf of Jiaheyuan owners, Jiaheyuan Owners&; Committee sued Guangzhou Hongfu Property Co., Ltd. Jiaheyuan Branch, Guangzhou Hongfu Property Co., Ltd. and Guangzhou Yuehua Real Estate Development Co., Ltd., which was held on June 6, 2018. Some members of the owners&; Committee and hired accountants attended the trial. The main request of the lawsuit was to order the defendant to immediately transfer the part (1,029 households in total) of water and electricity working capital and management fee deposit of 1,022,209 yuan.Delivered to the plaintiff, in the first court session, the defendant requested that Hongfu Management Center be added as the defendant on the grounds that part of the amount was collected by Hongfu Management Center. At present, our lawyer is classifying and calculating the funds collected by several defendants from the owner, and plans to add Hongfu Management Center as the defendant. This shows that this lawsuit will take a long time.
Four, community monitoring, fire protection and other public facilities renovation and maintenance to do a good job in the preliminary work.
The residential monitoring system is aging, and many parts need to be replaced. After discussion at the last meeting of representatives of the owners&; congress, it is planned to replace the residential monitoring system. The industry committee asked the property management company to unify the standards and then repeatedly “ed prices from several units, and organized relevant personnel to hold meetings and discuss it for many times to get to know the situation at the scene. The relevant information is introduced to the representatives of the owners&; congress in a special review report.
Five, open up new avenues, strive to expand resource value-added projects, and reduce the owner&;s maintenance expenditure.
In the first half of this year, the management fees of resource value-added projects were seriously in arrears, and XX company, XXX media advertising company, XX media company and XX advertising company all defaulted on payment. The industry committee did a lot of work to recover the arrears, and even sent a lawyer&;s letter to the defaulting units through legal counsel. After hard work, XX media company and XX advertising company have settled the arrears, but XX company and XXX media advertising company have not paid off the arrears so far. In addition, the industry committee is also trying to contact some units to carry out resource appreciation projects, such as video advertisements in elevators, express advertisements, light box advertisements, and field rentals of XX Media Company under negotiation.
Six, actively promote and promote the Jiaheyuan community brand.
The Industry Committee attaches great importance to the publicity and promotion of Jiaheyuan brand, and the norms, systems and experiences of the Industry Committee and the Owners&; Congress have also been valued and affirmed by relevant departments. Entrusted by the Guangzhou Municipal Bureau of Land and Housing Management, Guangzhou Property Association has invited the directors of the Industry Committee to introduce the experiences of Jiaheyuan Owners&; Congress and Industry Committee in various districts of Guangzhou (such as Haizhu District, Huangpu District, Huadu District, Yuexiu District and Liwan District). He has also been invited to participate in the property salon as a representative of Guangzhou owners for many times (for example, the property management company sponsored by Yangcheng Evening News and Property Association collects and pays water and electricity fees, and discusses the operating income of public areas in residential quarters, etc.). The practical operation experience gradually explored after the establishment of Jiaheyuan Industry Committee has been affirmed by the person in charge of Guangzhou Guotufangguan Bureau. The director of the industry committee also set up Jiahe Property Information Network by self-financing, and specially opened a column to introduce the general situation of Jiaheyuan Community since the establishment of the industry committee, the current situation of the industry committee, and the experience and process of selfless service for the owners of the industry committee, so that Jiaheyuan, a very well-known brand in the old city, can be better promoted and the owners&; property can be appreciated more.
In the second half of the year, the Industry Committee will focus its work on the issue of paying the special maintenance funds in advance by the owners in the third phase. On August 1st, the Industry Committee organized a special meeting of the representatives of the owners&; congress and enthusiastic owners in the third phase. The participants all thought it necessary to set up the special maintenance funds for the third phase of the property and set up a one-card account for each household, so that the property can be preserved. This is a difficult, wide-ranging, related to hundreds of owners.It is estimated that it is difficult for the owners&; opinions to be unified, but for the overall interests of Jiaheyuan, the industry Committee will work closely with the property management company and strive to complete it within the year.